T-Mobile To Go

Overview

Credit Check
Contract
Text Messaging
Games
Music
Camera Phone
Accessories
International Calling
International Roaming
Online Account Maintenance

Product Survey

Telephone Customer Service	- Different customer experience for prepaid customers from postpaid (heavy use of self service tools, automated IVR for customer service)
Store Customer Service	- Not treated the same as postpaid customers
Technical Support	- Different customer experience for prepaid customers from postpaid (heavy use of self service tools, automated IVR for customer service)
Ease of activation	- In-store activation possible
Ease of re-loading	- Easy to reload minutes; available online or at multiple offline locations
Overall Price-to-value	- Variable pricing based upon refill card amount

Plans

To Go

Voice	Based on refill card amount. Averages $0.10 to $0.33 per minute
SMS	$0.10 per SMS and IM sent ($0.05 to receive)
Picture Messaging	$0.25 to send; Free to receive
Special SideKick pricing	Unlimited e-mail, web browsing, domestic instant messaing, and domestic text messaging for $1 per day; $0.15 per minute for nationwide calling

Pricing

Refill Card Price	Whenever Minutes	Expiration
$10	30 min ($0.33/min)	90 days
$25	130 min ($0.19/min)	90 days
$50	400 min ($0.13/min)	90 days
$100	1000 min ($0.10/min)	1 year

Phones

Nokia 6030
Motorola V195
Samsung t509
Samsung t219
Nokia 6103
Samsung t319
Samsung Stripe
Sidekick 3

Editor Review

We are very happy with the T-Mobile ToGo offering. They offer a lot of great handset options, including the Razr and SideKick. The SideKick allows for true prepaid web browsing, which is something unique among prepaid providers. The customer service could be better if prepaid customers were treated the same as postpaid, but we still received satisfactory service. The one problem is that the Gold Rewards program does not apply to Sidekick use.

User Comments

Joseph Singer
There is no "roaming" and there is no activation charge for T-Mobile To Go.

Name:
Email:
Rating:
Comment: